Refund policy
At LumiLore, we stand behind the quality of our products. That’s why we offer a 90-day guarantee from the date of delivery.
Please read this policy carefully before initiating a return or refund request.
1. 90-Day Return Policy
You have 90 days from the date you receive your order to request a return.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
2. Return Shipping Costs
If you choose to return a product, you are responsible for the return shipping costs.
Shipping fees are non-refundable, except in cases where the product is defective or damaged upon arrival.
3. Damaged or Defective Items
If your item arrives damaged, defective, or not working properly, please contact us within 7 days of delivery.
In these cases:
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We may offer a replacement or a full refund
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We may cover the return shipping, depending on the situation
Please include clear photos or videos showing the issue to help us process your request faster.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days, depending on your payment provider
5. Non-Returnable Items
The following items are not eligible for return:
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Items that show signs of misuse or damage caused by the customer
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Items returned without original packaging
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Items returned after the 90-day period
6. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
7. How to Start a Return
To initiate a return, please contact us at:
Include:
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Your order number
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Reason for the return
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Photos or videos (if applicable)
We will provide return instructions once your request is approved.
8. Contact Information
If you have any questions about this Refund & Return Policy, please contact us at: